Customer Orders

Customer Order is a way for customers to order an item and collect it at a store of their choice or have the item delivered to their address.

Customer Order is also a way for the retailer to sell items that are out of stock in a store but available in another store or in a warehouse.

The customer can order the item(s) from wherever it suits him or her, that is in the store, using eCommerce, or with the Loyalty app.

The Click and Collect topics focus on ordering with the Loyalty app or with eCommerce, while the Customer Orders - POS topics focus on ordering directly at the POS. The orders, regardless of how they are created, will be collected or shipped through the same processes.

To	See
Learn about the Click and Collect process and setup.	Click and Collect
Learn how to place a customer order from the POS and to learn about the necessary settings in the BackOffice.	Customer Orders - POS

Definitions, Acronyms, and Abbreviations

Term	Description
CO	Customer Order
Picking	The process of picking up the item(s) in the customer order. This is handled by staff in the store.
Collect	The process of collecting the customer order after is has been picked and is ready for collecting. Done by the customer.
Put Back	The process of returning the item(s) in the customer order, if the item has not been collected by the customer. This is done by the staff in the store.