How to: Pick a Customer Order Through the Customer Order List

This is the process the POS user goes through to make a customer order ready for collection, transfer, or shipment.

To pick an order through the Customer Order list

1. Press the Customer Order List button to display the order list.
2. Press the To Pick button to only display orders in a To pick state.
3. Select an order for picking, and then press the Pick button.
4. Mark the items that are being picked using MARK or MARK ALL, or scan the items using a barcode scanner.
5. Press Confirm to complete the picking.
6. At this point a shipping document will be printed. If the order you just picked is a shipping order, the document is placed with the gathered items and prepared for shipping. If, on the other hand, the order is a collection order, the document will appear in the Customer Order List under the To Collect filter, where it stays until the customer comes to collect. Provided there is contact information on the order, a message will notify the customer of the new status of the order.

Note: Depending on the BackOffice settings, a message will be sent to the customer that the order has shipped and is ready for collection.