If a customer requires a product on a regular basis, the Subscriptions and Reminders model is required. Subscriptions and reminders can handle both drugs and other products.
You can create three types of subscriptions and reminders:
- Reminders
- Subscription with confirmation first. The confirmation can be manual or from an external system and is the basis for an order.
- Subscription with order (auto confirmed).
You do this in the following order:
- Create Subscriptions Agreements
- Confirm the Subscriptions
- Create Subscription Lines.
To access Subscriptions, go to Departments - LS Retail - Pharmacy - Prescription Orders - Subscription Agreements.
The flow
- Subscription Agreement is created and enabled.
- After the Subscription Agreement has been enabled, Subscription Confirmations are created automatically by a scheduler.
- From the Subscription Confirmations page you can:
- Send a notification to the customer.
- Confirm the Subscription Confirmation.
- Create a customer order.
- After the Subscription Confirmation has been processed, you have access to it from the Processed Subscr. Confirmations page.
Possibilities
- There can be different types of interval per pharmacy.
- Customers can be notified automatically or manually.
- The pharmacy can notify customers that they have no active prescriptions.
- The pharmacy can notify customers when their prescription order is ready.
- The pharmacy can notify customers when the last delivery has been made.
| To | See |
|---|---|
| Create a new subscription agreement, see current subscriptions agreements and edit them. | How to: Create Subscription Agreements |
| Send a notification, confirm subscriptions, create customer orders, or cancel subscriptions. | |
| View processed subscription confirmations. | |
| Set up subscriptions and prescription reminders. | How to: Set Up a Subscription and Prescription Reminder |
See also