LS Central Technical Support

It is important that partners have done what they can to isolate the issue and make sure that it is originated within LS Central before they register an issue with LS Retail.

1. Partner must confirm that the issue is originated in a LS Product before submitting a LS Technical Support request.
2. LS Retail Partner Support Specialist has Admin agent permission and can access the CSP Partner center where he or she can:
   • Create Sandbox environment for troubleshooting
   • Get Technical information on the Help and Support page
   • Analyze telemetry
   • Paste the Sandbox URL in Visual Studio to debug

   The LS Retail Partner Support Specialist have Admin agent permission and can execute all the things the partner can do, that is create Sandbox for troubleshooting, get the Technical information, analyze the Telemetry, as well as debug in Visual Studio.