The waiting staff can send KOT comments to the kitchen regarding an order or guest preferences.
When the staff sends KOT comments:
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KOT Comments are sent to display station KOTs if they have not been bumped.
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KOT Comments are printed on printer station KOTs that have been sent or served. The printer stations need to be marked as showing KOT comments.
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KOT Comments can only be sent after KOTs have been sent to the kitchen. Use centralized comments to send comments automatically to the kitchen on KOT creation.
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For display stations: The comment appears on all chit displays on the KOTs associated with the order.
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For printer stations marked as showing KOT comments (the value in the Show KOT Comment field is Yes: The KOTs associated with the order are printed again with the comment at the top of the printout.
There is no size limit on the KOT comment. It is registered for the KOT as a whole. The KOT comments appear in a section in the Coursing Overview panel. They can also be viewed from the KOTs page:
- To view the KOT comments, click the
icon, enter KOTs, and select the relevant link. - Select the relevant KOT.
- Click the KOT action, then click KOT Comments.
HOSP_KOTCOMMENT command
The HOSP_KOTCOMMENT POS command is used for sending KOT comments to the kitchen. If there is no parameter set for the command, the program displays an alphabetic keypad where the user can type in a comment.
The command can be placed;
- in the Sales POS menu structure
- on a Dining Table Pop-up menu (occupied, paid-occupied)
- in the Coursing Overview panel.