If a hospitality type uses kitchen printing, its Service Flow must have the Kitchen Order Tracking on.
For KDS Coursing, the service flow must have Coursing Status Tracking on.
With the service flow Alert feature you can have alerts on certain kitchen order statuses:
- Alert on Not sent – you can use this alert to remind the waiter to send items that have not yet been sent to the kitchen. Each time the waiter exits the Sales POS (may have added items), the system checks whether there are items not yet sent to kitchen. If there are, the system tries to insert the alert. If there is an alert already for Not Sent, the alert does not change. If there are no items to send, the alert is removed.
- Alert on Sent – you use this alert to notify the waiter that the order has not been started in the kitchen.
- Alert on Served – you can use this alert to remind the waiter to go by the table to check if everything is alright. It is set if the kitchen table status is served and nothing happens for a certain time. If the alert goes off, the waiter presses the table and selects the button displaying the alert text. The system resets (or removes) the alert. If an item is added to the order, the alert is removed. If the bill is printed or transaction paid, the alert is removed.