Partner Support
This article describes how partners provide support.
Partners must always have one or more resources with Delegated Admin rights that can access the Admin Center.
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From the Admin Center partners can copy the production environment to a sandbox environment containing the customer data and recreate the error.
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Partners can also analyze the telemetry which shows activities and the general health of the customer's tenants.
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In the application, partners go to the Help & Support page for troubleshooting actions, where they can see the Last known error message that was generated by the application code.
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Partners can identify the error by using the Sandbox URL and pasting it to Visual Studio for debugging.
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Partners can escalate issues to Microsoft, if they are unable to resolve the issue. For more information see:
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Once it has been determined that the customer's tenant is down, partners can quickly create a support ticket in the Business Central Admin Center.
For more information see:
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If the partner detects that the error is related to LS Central, the partner reports it to LS Retail through the LS Retail Support Service Desk (login required).