The Cancel Order Line function is mainly used, if, for some reason, the Prescription Order Line gets locked inside the Prescription Order and, for example, cannot be deleted from the order. This is done in Back Office.
When you use the Cancel Order Line function, the selected Prescription Order Line is stored in the current pharmacy and can only be retrieved in the same pharmacy, see How to: Reopen a Canceled Order Line. This can be done on the POS.
Note: You can only use Cancel Order Line when the Prescription Order has status Approved , and the line has the original format E-prescription.
To cancel an order line in POS
- Be logged in as a pharmacist, ensure that the customer has been validated, and the prescription order line approved.
- Select the prescription order line, and press the Delete Prescription Line button. A message box opens where you confirm canceling the line.
- Press Yes.
The Prescription Order Line is now removed.